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Drop-down menu not working in Chrome

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Mar. 11, 2010 - 10:45am - 179 days ago
jhwmonk
Registered User Post count: 1

Can't determine why, but when I click the drop-down list to select any of the signatures, it won't drop down.  This prevents me from modifying the three other signatures because I can't select them....I thought I had looked far enough in the forums for an answer, but to now avail....any thoughts?
Mar. 16, 2010 - 5:07am - 174 days ago
tayers
Registered User Post count: 4

Hi, I am having the same problem.  I have set up one signature (which works brilliantly!!) but I would really like to have more and I cannot get the drop down to work.  When you click on the arrow, nothing happens.  I can change the name of the default signature in the options but cannot view the rest.

I have hunted the net and only found this thread referencing this problem.

Thanks for your help.

Chrome 4.0.249.89 (38071)

Blank Canvas Gmail Signatures - Version: 1.12.6
Mar. 18, 2010 - 6:24pm - 171 days ago
JefTech
Registered User Post count: 1

Hi, first of all thanks for a great add-in for Chrome, exactly what I was looking for.  However I am getting the same bug as described above - the dropdown won't work.  Also, when selecting the option to show the "Remove" and "Reinsert" buttons, the "Remove" button does nothing.

Using Chrome 4.0.249.89

 
Mar. 19, 2010 - 5:58am - 171 days ago
tayers
Registered User Post count: 4

Hi JefTech, I had the problem with the removed button as well, do you get the same error message (needs javascript allerts turned on):

 

com.BlankCanvas.GmailSigInstance:
removeSignature()
TypeError: Cannot read property 'document' of undefined

com.BlankCanvas.GmailSigInstance:

removeSignature()

TypeError: Cannot read property 'document' of undefined

 

 

 
Last edited Mar. 19, 2010 - 5:59am by tayers
Mar. 23, 2010 - 10:52pm - 166 days ago
BTetlow
Registered User Post count: 1

I am also having both these issues.

 

I can't use the drop down to select different signatures and when I turn the Java Error reporting on I get the same error mentioned above when I choose the remove option. Put Sig Back though is working just fine.

Using

Chrome 4.1.249.1036

Portable Apps Version.

B.
Mar. 31, 2010 - 3:01pm - 159 days ago
TomKellogg
Registered User Post count: 2

Has anyone found the solution to this one yet?  I have the same issue.  

Chrome v. 4.1.249.1045

Tom
May. 10, 2010 - 5:57am - 119 days ago
tayers
Registered User Post count: 4

Apparently not! Cry
May. 28, 2010 - 8:26am - 101 days ago
tayers
Registered User Post count: 4

Hey everyone, I have found a fix which will enable to drop down menu - although I still get the error when I click the 'remove' button.  

To get the drop down working in Chrome, you need to add another email account to your gmail account.  You do this in 'settings' > 'Accounts' > 'Add another account' (slightly different using google apps and normal gmail but you will work it out).  

Add another email account like a hotmail or other pop3 account so that you have the option to sent an email from either your gmail or new pop3 account.  When you create a new message, you will notice a drop down next to "From:" and then magically the drop down for email signature will work!

I have no idea why this has fixed it for me (and other people in the office) and I cannot guarantee it will work for everyone.

I hope everyone else who had a problem can now enjoy the wonder of Blank Canvas gmail signature!!

Enjoy.

Tim

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